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Changes to refunds from 1st April
From 1st April, refund conditions change for Anytime, Off-Peak, Day Travelcards, Rover and Ranger tickets. If you choose not to travel you can request a refund from your point of purchase up to 23:59 before the day it becomes valid. After that you can only claim a refund if your booked journey was delayed or cancelled. Find out more.
Refund changes from 1st April

From 1st April, refund conditions change for Anytime, Off-Peak, Day Travelcards, Rover and Ranger tickets. If you choose not to travel you can request a refund from your point of purchase up to 23:59 before the day it becomes valid. After that you can only claim a refund if your booked journey was delayed or cancelled. Find out more.

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